Refund and Cancellation Policy

1. Subscription Cancellations

You may cancel your monthly or annual subscription at any time directly through your Student Profile or Parent Mode settings.

• Upon cancellation, your subscription will remain active until the end of the current paid billing period.
• No recurring charges will be processed following cancellation.
• You will retain access to your test history, Mistake Notebook, and account records under the Free Starter plan.

2. 7-Day Money-Back Guarantee on Annual Plans

We offer a 7-Day Satisfaction Guarantee on all new Annual Learning and Family Annual subscriptions:

• If you are dissatisfied with our platform for any reason within seven (7) days of initial purchase, and you have attempted fewer than three (3) tests, you may request a 100% refund (minus non-refundable payment gateway processing fees and taxes).
• To request a refund, email refunds@achievedge.in with your registered student email and payment order ID.

3. Monthly Plans

Due to immediate delivery of digital question allowances and AI services upon activation, monthly subscription fees (₹299) are non-refundable once the billing cycle has begun. Cancellation prevents all future renewals.

4. Learning Coins Wallet Purchases

Learning Coins are digital micro-credits credited immediately to your student wallet upon verified payment:

• Unused coin packs may be refunded within 48 hours of purchase if no coins from the pack have been spent.
• Once any coins from a pack have been utilized for tests or AI queries, the coin pack is deemed fully consumed and non-refundable.
• Promotional or bonus coins awarded as streak rewards are non-monetary and non-refundable.

5. Failed Transactions & Double Debits

If your bank account or card was debited but the platform did not activate your subscription or credit your coins due to a network timeout, our automated payment reconciliation script will either verify the order within 2 hours or the payment gateway will auto-refund the amount to your source bank within 5–7 working days.

6. Refund Processing Timeline

Approved refunds are credited back to the original payment source (UPI, Credit/Debit Card, or Netbanking) within 5 to 7 business days, in compliance with RBI guidelines.

For refund status assistance: billing@achievedge.in • EIBO SERVICES PVT LTD